Check the door lock: Many front-load washers have safety mechanisms that prevent the door from opening mid-cycle. Wait a few minutes after the cycle stops, as the lock may release on its own. Wait for the cycle to completely end: You'll often hear a click a second or two after the cycle has ended. The door will automatically unlock once it's safe for you to remove your items. Error Code: If you see an error code please try to hold the start button for approx. 5–10 seconds and the door should unlock. If this has caused your items to not fully extract through the rinse cycle please summit for a refund through our website... https://www.washcitylaundries.com/ If after the time has elapsed and the door still won't release please text 636-280-5730 or ask in this chat box below.

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